This is an actual challenge that an individual experienced once receiving their chamber that they purchased from China. Bypassing the US distributor is not always the wisest way to go.
“I have a quick question for you. Have you had the chance to ever see the xxx model in person yet by chance? Asking because they have it listed on their website + in their distributor catalogs with the width measurement measuring out to 120cm (47 inches) in width. I’ve never seen one myself physically in person. However, I was under the impression that the width was actually = 120cm (or 47 inches), but a client of mine made the measurement of the width & it only equaled out to 37 inches when fully inflated. Not to get into all the details but this client I’m speaking of just received the xxx chamber model about 2 weeks ago for her + her husband (who had alzheimer’s) to get in & do sessions together made the measurements & it’s not 47 inches in width, rather 37 inches in total width. I was genuinely under the impression that it equaled 47 inches in width as what it was advertised. Client is highly upset so I’m now in a current predicament trying to get it resolved the best/fastest way possible & I just wanted to get your input on before moving forward. I spoke with xxx regarding it & he sent me a video of their means of measuring the width & it’s just completely different than I expected. Any insight or any potential previous experience that you may be able to share would be greatly appreciated. Just trying to see the best way about going forward to keep my client happy. Thank you very much.”
This individual is disadvantaged because he can’t return his chamber. For one, a Chinese manufacturer doesn’t give you a trial period. You purchase site-unseen … in cash! If you have a problem, it is your problem. Additionally, returning a unit back to China costs you upwards from $1200. Although you save some money, upfront, purchasing from China, with a USA distributor your receive the value of safety!