Return Policy
Hyperbaric Return Policy
Returns
We’re so sure that you will like the chambers that we offer a 15-day money back guarantee. If you don’t like your chamber for any reason, you can return your chamber for a full refund minus shipping costs of delivery and return to and from you, so long it is in its original condition and credit card costs.
Manufacturer’s Return Policy
- A 3% transaction fee will apply if you purchased with a credit card.
- The customer accepts responsibility for the cost of shipping the product back to the manufacturer.
New products sold by Newtowne Hyperbarics (NTH) and Summit to Sea may be returned within 15 days of purchase for a refund – rentals excluded. To qualify for a full refund the customer MUST contact me within 15 days of receipt of your chamber to get a Return Authorization Number. All items must be carefully packed, insured, and returned in original packaging. Customer assumes all responsibility for any damage and expenses incurred while shipping back to the factory. **Refund may be reduced by fees incurred during sale including credit card merchant fee costs and shipping costs included with sale. Customer is responsible. With Summit to Sea return, your refund will include a deduction of the cost of shipping to you and back to the manufacturer.
Warranty Policy
Newtowne Hyperbarics and Summit to Sea warranty your product to be free from defects in material and workmanship for a period of 2 Years from the original date of purchase. If you discover a defect in a product covered by this warranty, we will repair at our option using new or refurbished components, or if repair is not possible, replace the item.
This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover loss or theft, damage caused by misuse, abuse, unauthorized modification, improper storage conditions, lightning, or natural disasters. The cost of shipping to and from the factory is the responsibility of the owner. Should the product(s) fail, your sole recourse shall be repair or replacement, as described in the preceding paragraph.
By installing or using the product, the user accepts all terms described herein.
Oxygen Concentrator
Oxygen concentrators are considered by the manufacturer to be non-reusable equipment and so they do not accept returns. If uncertain, please try you hyperbaric chamber, first, before you buy your concentrator, in order to be certain that you are happy enough to keep it.
Devilbiss offers a 3 year warranty. If defective before 30 days after purchase the company will return and replace the concentrator at their cost. After thrity days, you will be responsible for the return of your unit for repair and the manufacturer will pay for the shipment back to you.