Return Policy

Hyperbaric Return Policy

Returns

We’re so sure that you will like the chambers that we offer a 15-day money back guarantee. If you don’t like your chamber for any reason, you can return your chamber for a full refund minus all shipping costs of delivery and return to and from you, plus credit card costs, so long it is in its original condition.

In the event of damaged or defective products, we will help in getting an exchange processed.

While we fully stand by every product that we sell, we understand that you might have second-thoughts, or your product may not be everything you hoped for. For that reason, we offer you a trial period of 15 days / a 15 day Return Policy for every chamber (other product return times may vary)

If you decide you want to return an item within 15 days of receiving your order, just return your chamber or other items and we will help you process a refund. Our products may also be subject to a restocking fee, per the original manufacturer’s warranty, plus the cost of the credit card processing fee. 

*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our headquarters in “Like New” condition and must contain ALL original packaging and accessories. “Like New” means that the items you ordered must not show ANY visual signs of wear.

Hyperbaric Central reserves the right to inspect all return products and may reduce the credit if the product returned is damaged, not in “like new” condition, or incomplete. If shipment is refused or undeliverable, we cannot refund you until the manufacturer receives and approves the return. If the product is damaged, we reserve the right to reduce the refund accordingly. 

Manufacturer’s Return Policy

NEWTOWNE & SUMMIT TO SEA HYPERBARIC CHAMBER RETURNS

• A 3% credit card transaction fee (3.5% Paypal transaction fee) will apply if you purchased with a credit card.
• The customer accepts responsibility for the cost of shipping the product back to the manufacturer. NOTE: Our return fees are lower than other 20% restock fees charged by other sellers as we only retain our costs and nothing more.

New products sold by Newtowne Hyperbarics (NTH) and Summit to Sea may be returned within 15 days of purchase for a refund – rentals excluded. To qualify for your refund the customer MUST contact me within 15 days of receipt of your chamber to obtain a Return Authorization Number. All items must be carefully packed, insured, and returned in original packaging. Customer assumes all responsibility for any damage and expenses incurred while shipping back to the factory.

All items must be carefully packed, insured, and returned in original packaging. Customer assumes all responsibility for any damage and expenses incurred while shipping back to the factory. Refund may be reduced by fees incurred during sale including credit card fees and shipping costs included with sale.

**Refund may be reduced by fees incurred during sale including credit card cost fee with shipping costs included with sale. Customer is responsible for chamber shipment back to the manufacturer.

With a Summit to Sea return, your refund will include a deduction of the actual cost of shipping to you as well as the cost back to the manufacturer. 

With a Newtowne your refund will include the deduction of your shipment back to the manufacturer, only, except for their Tent and 40″ models. With these models, deduction of the real cost of shipping to you will be incurred as well. 

 Cancellation Policy
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before payment processing will receive a full refund. Orders canceled after items have shipped will follow our 15- Day Return Policy and will be subject to return shipping costs. Please note that not all orders are eligible for cancellation.

Orders cancelled after payment has been received and processed may be subject to a payment processing fee of 3%, or 3.5% Paypal, based on the payment processor costs.

Please note, Carbon Wellness’ Cancellation Policy is dependent upon our individual manufacturers’ cancellation policies and not all orders are eligible for cancellation.

to return shipping costs. Please note that not all orders are eligible for cancellation.

Orders cancelled after payment has been received and processed may be subject to a payment processing fee of around 3%, depending on the payment processor.

Please note, Hyperbaric Central’s Cancellation Policy is dependent upon our individual manufacturers’ cancellation policies and not all orders are eligible for cancellation.

 Cash Payments, Checks, Money Orders or Bank Transfers

Because cash payments avoid credit card payment costs, no credit card fees will be retained with your refund.

Warranty Policy

Newtowne Hyperbarics and Summit to Sea warranty your product to be free from defects in material and workmanship for a period of 2 Years from the original date of purchase. If you discover a defect in a product covered by this warranty, we will repair at our option using new or refurbished components, or if repair is not possible, replace the item.

This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover loss or theft, damage caused by misuse, abuse, unauthorized modification, improper storage conditions, lightning, or natural disasters. The cost of shipping to and from the factory is the responsibility of the owner. Should the product(s) fail, your sole recourse shall be repair or replacement, as described in the preceding paragraph.

By installing or using the product, the user accepts all terms described herein.

Oxygen Concentrator

Oxygen concentrators are considered by the manufacturer to be non-reusable equipment and so they do not accept returns. If uncertain, please try you hyperbaric chamber, first, before you buy your concentrator, in order to be certain that you are happy enough to keep it.

Devilbiss offers a 3 year warranty. If defective before 30 days after purchase the company will return and replace the concentrator at their cost. After thrity days, you will be responsible for the return of your unit for repair and the manufacturer will pay for the shipment back to you.